The fine print...
Please note that these are customized, hand-made products and turnaround time can take up to 10 days.
SHIPPING
We currently use USPS. While it's possible for your order to take 10 days to leave, as of 2024, my wife is in charge of shipping and she often gets things out the door within 24 hours.
SUMMER HANDLING FEE $3.50
You will see a new handling fee during the Summer Months. We have determined that to maintain the highest possible standard we need to ship meltables with a thermal pouch and freezer pack(s). Because we use the highest quality ingredients with no fillers or preservatives it's critical to keep things cool on their way to you. We prefer to be transparent about this cost and why it's now included rather than doing a product price increase. We hope you appreciate our extra efforts to keep your products in pristine condition until they are in your happy hands!
Please note that these are customized, hand-made products and turnaround time can take up to 10 days. There are times when turnaround is even longer than that. I cannot provide refunds for wait times.
When I've had a large sale, I sometimes have a hard time hand-making so much product at one time. But my sincere commitment to high quality and one-on-one service are something that all of my current clients will tell you is well worth the wait when we get back up.
SO THANK YOU in advance for understand we are just people over here trying to serve people and we always do whatever in our powers we can to be sure things are out asap.
REFUNDS
nope. lol.
I typically do not provide refunds, but will hastily offer a store credit for allergies to a product, a product just turning out to not be right for you, product arrived damaged, etc.
What I do promise is that I work intensively with each client to be sure we find the right product and routine tailored to them.